Chatbots for Recruiting: Best Vendor Platforms, Case Studies, Examples, and Sample Questions

The recruitment chatbot market is growing. According to IBM, you can save time by handling as many as 80% of standard questions using chatbots. Based on a survey conducted by CareerBuilder and SilkRoad 31% of candidates expect customized messages which chatbots are uniquely able to provide by using AI such as machine learning, and natural language processing.

There was a lot of hype around chatbots starting around 2018 with the promise of making the recruitment process easier. Some of that hasn’t been fulfilled but they are only getting better and smarter. CNBC reported that 73% of candidates couldn’t tell they were interacting with a chatbot when they reached out to companies to get questions answered about their applications.

HR and Recruiting chatbot tools and software can subdivide into the following categories:

Recruitment Specific Chatbots
General Chatbot Platforms Adopted for Recruiting and HR
AI Recruiting Chatbots

Chatbots For Recruiting Vendor List

This is a list of some of the top recruiting chatbot vendors:

1. XOR Recruiting Chatbot

2. Mya Chatbot Recruiting

3. Oracle Recruiting Cloud Chatbot

4. Successfactors Recruiting Chatbot

5. Olivia by Paradox.ai

6. Chatbot For Taleo Enterprise Edition

7. Symphony Talent

8. Eightfold

9. Arya

Recruitment Chatbot Case Study

There are not that many recruiting chatbot studies at this point. However, we were able to find a few that are listed below.

XOR Implementation at IKEA

This case study from XOR highlights how IKEA increased its applicant pipeline by 67%. You can get the full PDF report here.

Alorica Case Study

Alorica cited the following improvement after implementing Facebook Messenger chatbots:

In just three months, we interviewed ~3,000 candidates versus 966 that same period the year prior
Saved more than 1,200 man-hours during a 3-month period
Cost-per-hire reduced by 84%
Online channel conversion rate 14-16%, versus traditional channels at 4-6%

Read the full PDF case study report here.

Recruitment Chatbot Examples

Alorica Career Page

The chatbot on the Alorica career contact page had some basic functionality but was pretty easy to stump. You can click here to go to the page and give it a try.

U.S. Army

They get down to business pretty quickly so we didn’t want to waste too much of their chatbots time. Also, they have their chat staffed by real humans much of the time. Go to the Army site and you can give it a try. They are good at getting the conversation started with you.

Most enterpise level software players (SAP, Oracle, Workday) are creating their own chatbot offerings or are partnering with specialized vendors. This example is on the Peoplesoft platform. Yes, Peoplesoft is still alive and kicking.

Gohire.com also had some additional chatbot use cases and examples in this post.

Recruitment Chatbot Questions

Here are some of the questions that the best recruiting chatbots should be ready to answer:

Is this a full-time position?
What are the requirements for this position?
What are the hours of operation?
Is the position still open?
Is this an entry-level position?
Are you a live person?

What benefits do you offer?
What is the company culture like?
Is this an hourly or salaried position?
What is the annual salary?
What is the hourly rate?
Do you offer tuition reimbursement?
What are your health insurance options?

Where are your headquarters located?
Can I live and work in a different state?
Is this role open in any other location?
Do you support relocation?
Can I change my preferred city?

Can I check application status?
How do I apply for the position?
What is the deadline to apply for the position?
Has my application been reviewed?
How do I update a submitted resume?
When will I hear back after submitting my application?

Candidate Experience

Remember, having a high potential to connect and engage with talented candidates, scheduling interviews, and answering queries in real-time is the goal.

The best candidates will expect your chatbots to be additive to the process not detract from working with your organization.

Final Thoughts

We hope this has given you a good overview if you plan to deploy a recruiting automation chatbot. Most chatbots fail in their first iteration. Even when they go through a few iterations and fix these issues, you’ll still have some missing pieces. Having initial conversations with hiring teams can fill this gap.

If you’re looking to decrease the time your recruiting team spends sourcing and screening candidates, then a chatbot could be a winner for you. Chatbots can cover a lot of ground in just a few lines of text. They can answer questions, direct applicants to relevant results, and look for related job opportunities.

“If you’ve got a chatbot and you weren’t intentional about how they were formed and developed, then you’ve got a problem,” says Drew Goodale, transfer lead at training and development for recruiters at LinkedIn.

To be effective, though, a chatbot needs to be trained from the ground up to listen better, get familiar with the nuances of what recruiters talk about, and learn to understand what the recruiters need and candidates are asking for. You will also want to get recruitment chatbot implementation guidance.

If you were searching recruitment chatbot github you can find their list of vendors using the link.

What is a recruitment chatbot?

A recruitment chatbot is a new way of recruiting that uses artificial intelligence to match candidates with jobs. It’s a way of automating the tedious and time-consuming parts of the recruitment process.

How do you make a recruitment chatbot?

The first step when you’re building a recruitment chatbot is to identify the people you want to reach. You’ll want to know the demographics of your ideal candidates and how they use social media.

What is AI in recruitment?

AI recruiting is a form of technology that uses artificial intelligence to automate part of the hiring process. Unlike other technology-based solutions, AI recruiting is based on artificial intelligence.

Recruiting Chatbot